Terms of service

Terms of Service

Welcome to Sostter. These Terms of Service outline the rules and regulations for using our website and purchasing products from our marketplace. By accessing our site and placing an order, you agree to be bound by these terms.

If you do not agree to these Terms of Service, please do not use our website.

1. About Sostter

Sostter is a curated marketplace featuring independent brands from around the world. We connect customers with designers, boutiques, and makers, facilitating transactions between you and the brand you purchase from.

Each order is fulfilled directly by the brand, meaning shipping, returns, and product inquiries may be handled by the respective seller.

2. Eligibility & Account Information

To place an order, you must be at least 18 years old or have permission from a parent or guardian.
You agree to provide accurate, complete, and up-to-date information when making a purchase.
We reserve the right to refuse service, cancel accounts, or cancel orders at our discretion.

3. Orders & Payments

When placing an order, you are making an offer to purchase a product from an independent seller.
All prices are displayed in GBP (£) unless stated otherwise.
Payment is processed securely at checkout. We accept major credit/debit cards and PayPal.
Once your order is confirmed, you will receive an email with shipping details.

If an item is out of stock or unavailable, we will notify you and issue a refund.

4. Shipping & Delivery

Shipping fees are calculated at checkout based on the brand’s location and the delivery address. Orders may be shipped from multiple locations and may arrive in separate parcels.

Estimated delivery times are provided on the product page.
International orders may be subject to customs duties and taxes, payable by the recipient.
For full details, visit our Shipping & Delivery page.

5. Returns & Refunds

We accept returns within 14 days of receiving your order, subject to our return policy.

Items must be unused, in their original packaging, and with all tags attached.
Certain items, such as personalized products or hygiene-related items, may not be eligible for return.
Returns must be sent to the brand’s original shipping location.

For full details, please visit our Returns & Refunds page.

6. Intellectual Property

All content on the Sostter website, including text, graphics, images, and logos, is owned by or licensed to Sostter. You may not reproduce, distribute, or modify any content without our permission.

7. Prohibited Activities

You agree not to:

Use our website for unlawful purposes.
Engage in fraudulent or misleading activities.
Interfere with or disrupt the security of the website.
Attempt to access data not intended for you.

8. Limitation of Liability

Sostter acts as a marketplace and is not responsible for the quality, accuracy, or warranty of products sold by independent brands.

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
Your sole remedy for dissatisfaction with a product is to seek a return or refund, subject to our policies.